Professional Answering Services
A Complete Range
business communication needs
Messages are taken live - calls
answered with your company name or other information. Or, service can
combine the best of automated call processing with live answering
With our paperless system, each
message is typed on computer for quick access and archiving. Calls can be
routinely stored for 60 days; or indefinitely as needed.
Customer Satisfaction is our
number one priority. We cannot stress enough the importance of
communication between you, the customer, and the management team at
American. Dissatisfaction and frequent changes in service provider of
choice seem almost inherent to our industry. We continually aspire to
"grow old together" with our valued clients.
Quality customer care doesn’t
just happen. We must continually refine and re-engineer our procedures and
practices to ensure meeting our clients’ expectations. Our ongoing
investment in education and staff development plays a vital role in
attaining the quality for which we’re noted. We encourage our front-line
reps to take initiative and be proactive on issues that affect service.
Operations must be
customer-focused, looking at everything we do from the customer’s
perspective - then using a variety of methods to gauge our effectiveness,
such as external quality assurance, benchmarking, daily spot-checks,
written and verbal surveys conducted by the customer are staff, and
consensus-based management initiatives - all to ensure our service remains
at a high level.
We understand how tough it is to
keep up with all the changes in regulation and technology. As trusted
communications providers, American can act as your "telco
interpreter", helping to remain abreast of those changes. You have
the ability to hand off the hassles to a trusted expert. In turn, you
receive reliable advice and great service at reasonable rates.
Our service includes your
choice of several message retrieval methods:
- A simple call-in to our
- Fax delivery directly to your
office - on demand or at a designated time.
- Text messages delivered to
your alphanumeric pager.
- One of our friendly operators
can call you for personal delivery.
ANSWER you’ve been searching for!
Director of Administration